United Kingdom18 days leftOpen

ITT_30630 - Carers Hub Service

Tender Overview

LOCATION

Inner London - West, United Kingdom

VALUE

£5,864,400

DEADLINE

February 20, 2026 at 12:00

CATEGORY

Other

CPV CODE

85312300

REFERENCE

002442-2026

Project Timeline

Contact Information

View Original

Original Tender Description

The Council requires the provision of Services relating to delivery of Carers Hub provision in Westminster City Council and Royal Borough of Kensington and Chelsea. These Services will enable the Council to provide assessments, advice, activities and support for unpaid carers supporting residents in both boroughs, meeting the Councils’ obligations, under the Care Act 2014 and Children and Families Act 2014, to support and assess carers, ensuring that statutory objectives are met.
⚠️

MANDATORY EXCLUSION GROUNDS

  • No specific mandatory exclusion grounds are detailed in the provided tender information.

ELIGIBILITY REQUIREMENTS

  • Be capable of providing services within Westminster City Council and Royal Borough of Kensington and Chelsea.
  • Be capable of delivering services specifically for unpaid carers.
  • Be able to meet obligations under the Care Act 2014.
  • Be able to meet obligations under the Children and Families Act 2014.
  • Operate within an Open procurement type, implying no pre-qualification restrictions beyond general eligibility.
🔧

TECHNICAL CAPABILITY REQUIREMENTS

  • Possess expertise in providing guidance and counselling services (as per CPV category).
  • Demonstrate capability to deliver comprehensive Carers Hub provision.
  • Demonstrate capability to conduct assessments for unpaid carers.
  • Demonstrate capability to provide advice to unpaid carers.
  • Demonstrate capability to organize and deliver activities for unpaid carers.
  • Demonstrate capability to provide support for unpaid carers.
  • Possess a thorough understanding of and ability to comply with the Care Act 2014.
  • Possess a thorough understanding of and ability to comply with the Children and Families Act 2014.
  • Be capable of delivering services effectively across two distinct boroughs: Westminster City Council and Royal Borough of Kensington and Chelsea.
  • Demonstrate a high quality of service delivery, as quality constitutes 60% of the evaluation criteria.
💰

FINANCIAL REQUIREMENTS

  • Be able to deliver services within the estimated contract value of 5,864,400.0 EUR (or £5.86M) over the contract duration.
  • Be able to submit a competitive cost proposal, as cost constitutes 40% of the evaluation criteria.
  • Demonstrate financial stability sufficient to sustain operations for a 60-month (5-year) contract, with potential extensions up to 9 years (5+2+2).
📋

SUBMISSION REQUIREMENTS

  • Submit a bid by the specified deadline: 2026-02-20 12:00:00.
  • Submit a comprehensive proposal that addresses both quality (60% weighting) and cost (40% weighting).
  • The proposal must detail how the bidder will provide assessments, advice, activities, and support for unpaid carers.
  • The proposal must clearly demonstrate how the bidder will meet obligations under the Care Act 2014 and the Children and Families Act 2014.
  • The proposal must cover the delivery of services in both Westminster City Council and Royal Borough of Kensington and Chelsea.

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PDF
Official PDF Version
PDF002442-2026_official.pdf
Summary:
This document is a tender notice from Westminster City Council and Royal Borough of Kensington & Chelsea, inviting bids for a Carers Hub Service valued at £5.86M over 5+2+2 years, focusing on assessments, advice, activities, and support for unpaid carers, with submissions due by 20 February 2026 and evaluation based on 60% quality and 40% cost.

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66
Good

Tender Quality Score

This tender for a Carers Hub Service provides clear requirements and transparent evaluation criteria, addressing a vital social need. However, it is hampered by the absence of electronic submission, missing key legal details like explicit mandatory exclusion grounds, and a lack of broader sustainability criteria.

Score Breakdown

Legal Compliance65/100

The tender defines an Open procedure and uses an appropriate CPV code. However, the reveal date is missing, which hinders assessment of the preparation period's reasonableness. More critically, the provided information lacks specific details on mandatory exclusion grounds, which are fundamental for legal compliance.

Missing reveal date
No specific mandatory exclusion grounds detailed
Clarity80/100

The service description is clear and unambiguous, and the AI-extracted requirements for eligibility, technical capability, financial aspects, and submission are well-articulated. The evaluation criteria weighting (60% quality, 40% cost) is specified, despite a conflicting flag in the automated checks.

Completeness60/100

Basic information like title, organization, value, duration, and CPV code are present. However, the reveal date is missing, and the provided content lacks explicit details on mandatory exclusion grounds. Only one of four tender documents is summarized, suggesting potential gaps in the provided information for analysis. The 'Liable Person' field is also empty.

Missing reveal date
No specific mandatory exclusion grounds detailed
Fairness70/100

The estimated value is disclosed, and the requirements appear generic, not tailored to a specific company. Evaluation criteria weighting is transparent. However, the absence of electronic submission significantly reduces equal access and fairness for potential bidders.

No e-submission
Practicality55/100

The contract start date and duration are clearly specified. However, the lack of electronic submission is a major practical impediment for bidders. Furthermore, a direct document URL is not provided in the tender information, which complicates access to full documentation.

No e-submission
No document URL provided
Data Consistency80/100

Most key fields are populated, and dates are logical. However, there are minor inconsistencies such as 'Liable Person' being empty, 'N/A' codes for procedure type, and the contradiction between 'Value Classified: Yes' and the actual disclosure of the estimated value. The flag 'No evaluation criteria specified' also contradicts the AI-extracted details.

'Value Classified: Yes' vs. value provided
'No evaluation criteria specified' flag vs. AI-extracted criteria
Sustainability50/100

While the Carers Hub service inherently addresses a significant social need, the tender documentation does not explicitly incorporate broader green procurement, additional social criteria for bidders (beyond core service delivery), or innovation focus. It is also not EU funded.

Not green procurement
No explicit social criteria (beyond core service)

Strengths

Clear service description and objectives
Transparent evaluation weighting (60% quality, 40% cost)
Detailed AI-extracted eligibility, technical, financial, and submission requirements
Value, duration, and contract start date are clearly specified
Addresses statutory obligations (Care Act 2014, Children and Families Act 2014)

Concerns

Missing tender reveal date
Lack of electronic submission (e-submission)
No explicit mandatory exclusion grounds detailed in provided information
Only one out of four tender documents is summarized
No explicit green, social (beyond core service), or innovation criteria for bidders

Recommendations

1. Implement electronic submission to enhance accessibility and fairness for bidders.
2. Ensure all mandatory legal grounds for exclusion are explicitly detailed in the tender documentation.
3. Provide a clear tender reveal date to allow for proper assessment of preparation time.

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B
Tender Quality Score
66/ 100 · Good

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