Latvia15 days leftOpen

Improvement, maintenance, and warranty provision for SRS self-service systems

Tender Overview

LOCATION

Riga, Latvia

VALUE

€6,100,000

DEADLINE

February 17, 2026 at 10:00

CATEGORY

Other

CPV CODE

72267000

REFERENCE

133379

Project Timeline

Contact Information

View Original

Original Tender Description

Improvement, maintenance, and warranty provision for SRS self-service systems
⚠️

MANDATORY EXCLUSION GROUNDS

  • Bidders must meet the exclusion criteria defined in the "Iepirkuma priekšmeta prasības, 1.versija" document.

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PDF
Iepirkuma priekšmeta prasības, 1.versija
technical_specIepirkuma priekšmeta prasības, 1.versija...95.6 KB
Summary:
This document outlines the procurement requirements, including exclusion and selection criteria, technical, financial, and other submission requirements, and details the evaluation criteria for financial proposals based on cost price and hourly rate for the improvement and maintenance of SRS self-service systems.
ZIP
Nolikums ar pielikumiem
technical_specNolikums ar pielikumiem.zip276.6 KB
Summary:
This document contains the technical specification for the improvement, maintenance, and warranty provision services for the State Revenue Service's self-service systems, detailing the requirements against which bidders' technical offers will be evaluated.
HTM
Main tender page
tender_noticeindex.html
Summary:
This document contains basic data for an open competition procurement by the Latvian State Revenue Service (Valsts ieņēmumu dienests) for the improvement, maintenance, and guarantee provision of VID self-service systems, with an estimated contract price of 6.1 million EUR and a proposal submission deadline of February 17, 2026.

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40
Fair

Tender Quality Score

This tender is well-structured in terms of basic information, but the critical issue of restricted document access severely undermines transparency, fairness, and overall quality. Contradictory information and a lack of sustainability focus further detract from its quality.

Score Breakdown

Legal Compliance50/100

The tender defines an open procedure with a reasonable submission deadline and appropriate CPV codes. However, the explicitly flagged 'Restricted document access' is a significant breach of legal transparency requirements and equal treatment principles, severely impacting compliance.

Restricted document access
Clarity40/100

The tender's main description is clear. While documents are stated to contain detailed requirements and evaluation criteria, the 'Restricted document access' prevents bidders from fully understanding or verifying these. There are also contradictions regarding the presence of comprehensive evaluation criteria.

Restricted document access
Contradictory information regarding comprehensive evaluation criteria
Completeness40/100

Basic information, deadlines, value, and duration are specified. Documents are listed, but the 'Restricted document access' means their content is not fully available to bidders, rendering the tender practically incomplete for proper preparation.

Restricted document access
Fairness20/100

The 'Restricted document access' is a fundamental and critical flaw, directly violating principles of fairness and equal access to information. While the value is disclosed and deadlines are reasonable, this single issue severely compromises the tender's fairness.

Restricted document access
Practicality40/100

E-procurement appears to be supported, and contract duration is clear. However, 'Restricted document access' makes it highly impractical for bidders to prepare a comprehensive offer. The absence of a direct document URL and contract start date are minor practical drawbacks.

Restricted document access
No direct document URL provided
Data Consistency60/100

There are notable inconsistencies in the provided data, specifically regarding the presence of comprehensive evaluation criteria (flagged as missing vs. described in documents) and the status of e-submission (E-Procurement characteristic vs. 'No e-submission' flag).

Contradictory information on evaluation criteria
Contradictory information on e-submission support
Sustainability30/100

The tender explicitly lacks green procurement, social criteria, and innovation focus, as indicated by automated checks. While it is EU funded, this does not compensate for the absence of specific sustainability considerations.

Lack of green procurement criteria
Lack of social criteria

Strengths

Clear title and basic organizational information
Estimated value and contract duration are specified
Open procedure, EU funded, and WTO/GPA compliant
E-procurement appears to be supported
No disputes or suspensions recorded

Concerns

Critical: Restricted document access, severely impacting transparency and fairness
Contradictory information regarding evaluation criteria and e-submission
Lack of explicit sustainability (green, social, innovation) criteria
Absence of a direct document URL for easy access
Potential for tailored requirements (cannot verify due to restricted access)

Recommendations

1. Immediately ensure full and unrestricted access to all tender documents to uphold transparency and fairness.
2. Clarify and resolve all contradictory information, especially regarding evaluation criteria and e-submission capabilities, to improve data consistency.
3. Integrate sustainability criteria (green, social, innovation) into future tenders, aligning with EU best practices for public procurement.

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Tender Quality Score
40/ 100 · Fair

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