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CAS-01240-W3D2X3 Services de soins assistés par la technologie chez Aster Group

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Date limite
96 jours restants
Juillet 01, 2026
Détails du contrat
Catégorie
Restricted Procedure
Référence
004538-2026
Valeur
£3,600,000
Lieu
United Kingdom, Royaume-Uni
Publié
Mars 19, 2026
Organisation
Code CPV
Calendrier du projet

Publication de l'appel d'offres

Janvier 19, 2026

Date limite pour les questions

Juin 24, 2026

Date limite de soumission

Juillet 01, 2026

Date de début du contrat

Août 31, 2026

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Budget
£3,600,000
Durée
48 mois
Lieu
United Kingdom
Type
Restricted Procedure
42
Score de qualité/100
Acceptable

Description originale de l'appel d'offres

Acquisition de services de soins assistés par la technologie (TEC) couvrant la maintenance des systèmes de surveillance des appels câblés et des unités d'alarme numériques (DAU) (lot 1) et les services de centre de surveillance et de réception d'alarmes (ARC) (lot 2) sur l'ensemble du parc immobilier d'Aster Group. Ces services formeront un modèle opérationnel TEC de bout en bout qui garantira aux résidents un service sûr, fiable et numériquement résilient. Aster recherche des partenaires capables de soutenir cette transformation, d'assurer la continuité du service pendant la période de migration numérique et de fournir une expérience résidentielle de haute qualité.

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Exigences et qualifications

12 exigences dans 3 catégories

Soumission (3)
Conformité (3)
Technique (6)
SUBMISSION REQUIREMENTS3
--Submit proposals using the provided "Response Form".
--Adhere to the submission deadline of 2026-07-01T00:00:00.
--Bidders must choose to bid for only one of the two available lots.
ELIGIBILITY REQUIREMENTS3
--Ability to bid for only one of the two available lots (Lot 1 or Lot 2).
--Capability to act as a partner to support Aster Group's transformation.
--Capability to safeguard service continuity through the digital migration period.
TECHNICAL CAPABILITY REQUIREMENTS6
--Ability to provide Hard-Wired and Digital Alarm Unit (DAU) Maintenance of Call Monitoring Systems (Lot 1).
--Ability to provide Monitoring & Alarm Receiving Centre (ARC) Services (Lot 2).
--Capability to form an end-to-end Technology Enabled Care (TEC) operating model.

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Documents

7 documents disponibles avec des résumés IA

Planning NoticeHTM
004538-2026.html

Aster Group is seeking partners for Technology Enabled Care (TEC) services, including maintenance of call monitoring systems and Alarm Receiving Centre (ARC) services, to support digital migration and ensure safe, reliable, and digitally resilient services for residents across its housing stock.

Attachment A-10525HTM
A-10525.html

This document is a 'Page not found' error from the Find a Tender service, indicating that the content for the reference tender pack could not be retrieved.

Attachment A-10526HTM
A-10526.html

This document is a "Page not found" error from the Find a Tender website, indicating the intended "PSQ questionnaire" content is currently unavailable.

Attachment A-10528HTM
A-10528.html

This document, titled "Response Form", is intended for bidders to submit their proposals for the Technology Enabled Care (TEC) Services tender, covering maintenance and monitoring of call systems.

OCDS RecordDOC
004538-2026_ocds_record.json

Aster Group seeks partners for Technology Enabled Care (TEC) Services, covering maintenance of call monitoring systems and alarm receiving centre services, to ensure a safe, reliable, and digitally resilient experience for residents during a digital transformation.

OCDS Release PackageDOC
004538-2026_ocds_release.json

This OCDS Release Package contains structured data outlining Aster Group Limited's restricted tender for Technology Enabled Care (TEC) services, including maintenance of call monitoring systems and alarm receiving centre services.

Official PDF VersionPDF
004538-2026_official.pdf

This document is a contract notice published on the Find a Tender service, outlining the contracting authorities and initial details for a joint procurement of therapeutic assessment services to support education and health care plan delivery.

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42
Acceptable

Score de qualité de l'appel d'offres

This tender exhibits significant deficiencies, primarily due to critical document access issues, an incorrect official PDF, and the complete absence of evaluation criteria, severely impacting its legal compliance, completeness, and fairness. While the service description is clear, the overall procurement process is hampered by these fundamental flaws.

Répartition du score

Conformité légale40/100

Legal compliance is severely compromised by 'Page not found' errors for key documents and, critically, an 'Official PDF Version' whose content summary describes a completely different tender ('therapeutic assessment services'). This indicates a major failure in publishing correct and complete tender documentation, posing a high risk of non-compliance with procurement regulations.

Critical: 'Official PDF Version' content summary describes a different tender.
Critical: 'Page not found' for key administrative documents (Attachment A-10525, PSQ questionnaire).
Clarté55/100

While the tender's description of the Technology Enabled Care (TEC) services and lots is clear, the overall clarity for bidders is significantly undermined by the absence of specified evaluation criteria and the inaccessibility of crucial tender documents. This leaves potential bidders without a full understanding of how their proposals will be assessed.

Critical: No evaluation criteria specified.
High: Key tender documents are inaccessible ('Page not found').
Exhaustivité45/100

The tender is incomplete due to the 'Page not found' errors for essential documents, including the 'PSQ questionnaire', and the incorrect 'Official PDF Version'. The lack of detailed financial requirements beyond the estimated value and the absence of evaluation criteria further contribute to its incompleteness, making it difficult for bidders to submit comprehensive proposals.

Critical: 'Page not found' for essential tender documents.
Critical: 'Official PDF Version' is incorrect/irrelevant.
Équité35/100

Fairness is critically low due to the lack of full document access and, most importantly, the complete absence of specified evaluation criteria. Without transparent evaluation criteria, the procurement process cannot be objective, and bidders cannot understand the basis of decision-making. The lack of e-submission also creates potential barriers to equal access.

Critical: No evaluation criteria specified, hindering transparency and objectivity.
Critical: Incomplete document access ('Page not found' and incorrect PDF).
Aspect pratique50/100

The practicality of this tender is moderate. While key dates and duration are provided, the absence of electronic submission is a significant drawback in modern procurement. Furthermore, the 'Page not found' errors for critical documents make it impractical for potential bidders to access necessary information to prepare their submissions.

High: No electronic submission supported.
High: Document access issues ('Page not found') hinder practical engagement.
Cohérence des données40/100

Data consistency is poor, primarily due to the critical inconsistency where the 'Official PDF Version' content summary describes a tender for 'therapeutic assessment services' instead of the stated 'Technology Enabled Care Services'. This is a severe data mismatch that can cause confusion and undermine the integrity of the tender information.

Critical: 'Official PDF Version' content summary is inconsistent with the tender's subject matter.
Durabilité10/100

The tender shows no explicit focus on sustainability, green procurement, social aspects, or innovation. This indicates a missed opportunity to integrate broader public value considerations into the procurement process.

Low: No green procurement focus.
Low: No social criteria included.

Points forts

Clear description of the services required and division into lots.
Estimated value and contract duration are clearly specified.
Basic tender information (title, reference, organization) is present.
Reasonable submission deadline (over 4 months from today's date).

Préoccupations

Critical document access issues, including 'Page not found' errors and an incorrect 'Official PDF Version'.
Complete absence of specified evaluation criteria, severely impacting transparency and fairness.
Lack of electronic submission option, hindering accessibility and efficiency.
No explicit focus on sustainability (environmental, social, or innovation aspects).
Vague procedure type ('Competitive flexible procedure').

Recommandations

1. Immediately rectify all document access issues and ensure the correct, complete, and accessible tender documentation is published.
2. Clearly define and publish comprehensive evaluation criteria to ensure transparency, objectivity, and fairness for all bidders.
3. Implement an electronic submission method to streamline the bidding process and enhance accessibility for potential suppliers.

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