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Lift Servicing and Maintenance Contract at Worcester City Council Properties

Tender Overview

ORGANIZATION

Worcester City Council

LOCATION

Herefordshire, Worcestershire and Warwickshire, United Kingdom

VALUE

£90,000

DEADLINE

February 03, 2026 at 12:00

CATEGORY

Other

CPV CODE

42000000

REFERENCE

000849-2026

Project Timeline

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Contact Information

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View Original

Original Tender Description

Worcester City Council is inviting bids for the provision of a comprehensive lift servicing and maintenance programme across a range of council-owned properties. This contract covers both planned preventative maintenance and reactive repairs, ensuring all lifts remain safe, reliable, and compliant with statutory requirements, including LOLER and PUWER regulations. The successful contractor will be responsible for: Routine servicing: Passenger lifts – monthly Platform lifts and wheelchair stair risers – quarterly Dumb waiter lifts – quarterly Emergency call-out service: 24/7, 365-day coverage with a 4-hour response time (1 hour for trapped persons). Compliance and reporting: Detailed inspection reports, adherence to British and EU standards, and maintaining accurate service records. Sites included: Key council buildings such as The Guildhall, The Commandery, St. Martin’s Gate Car Park, and the City Art Gallery & Museum. The contract will run from 1 April 2026 to 31 March 2028, with options to extend for up to three additional years. Bidders must demonstrate technical competence, experience with similar contracts, and a commitment to health and safety, sustainability, and excellent service delivery. This is a great opportunity to work in partnership with Worcester City Council’s Property Services team, supporting the upkeep of a diverse and historic estate while ensuring safe and efficient lift operations. Please see separate documents for more information? The Council is using the e-procurement portal known as the Proactis Pro-Contract portal https://procontract.due-north.com to conduct this procurement exercise. To gain access to the procurement documents, bidders will need to register their company details at the above website. Once registered, bidders will be emailed a log-in and password, allowing them to gain access to the procurement documents. Bidders will need to search for the invitation under Worcester City Council and then electronically submit an expression of interest and follow the online instructions to view the procurement documents.
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MANDATORY EXCLUSION GROUNDS

  • No explicit mandatory exclusion grounds are detailed in the provided tender description.
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ELIGIBILITY REQUIREMENTS

  • Register company details on the Proactis Pro-Contract e-procurement portal (https://procontract.due-north.com).
  • Search for the invitation under "Worcester City Council" on the portal.
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TECHNICAL CAPABILITY REQUIREMENTS

  • Demonstrate technical competence in lift servicing and maintenance.
  • Demonstrate experience with similar lift servicing and maintenance contracts.
  • Provide a comprehensive lift servicing and maintenance programme, including planned preventative maintenance and reactive repairs.
  • Ensure all lifts remain safe, reliable, and compliant with statutory requirements, including LOLER and PUWER regulations.
  • Perform routine servicing for passenger lifts monthly.
  • Perform routine servicing for platform lifts and wheelchair stair risers quarterly.
  • Perform routine servicing for dumb waiter lifts quarterly.
  • Provide a 24/7, 365-day emergency call-out service.
  • Achieve a 4-hour response time for emergency call-outs.
  • Achieve a 1-hour response time for trapped persons in emergencies.
  • Adhere to British and EU standards.
  • Provide detailed inspection reports.
  • Maintain accurate service records.
  • Demonstrate a commitment to health and safety.
  • Demonstrate a commitment to sustainability.
  • Demonstrate a commitment to excellent service delivery.
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FINANCIAL REQUIREMENTS

  • No explicit financial requirements are detailed in the provided tender description.
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SUBMISSION REQUIREMENTS

  • Access procurement documents by registering on the Proactis Pro-Contract portal and using the provided log-in and password.
  • Electronically submit an expression of interest via the Proactis Pro-Contract portal.
  • Follow all online instructions on the Proactis Pro-Contract portal for viewing procurement documents and submitting the bid.
  • Submit the bid by the deadline: 2026-02-03 12:00:00.

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PDF
Official PDF Version
PDF000849-2026_official.pdf
Summary:
This document is a tender notice from Worcester City Council inviting bids for a comprehensive lift servicing and maintenance contract across various council properties, requiring experienced contractors committed to safety and sustainability.

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69
Good

Tender Quality Score

This tender provides a clear service description and utilizes an e-procurement portal, but is significantly hampered by missing evaluation criteria and incomplete document summaries, impacting fairness and clarity.

Score Breakdown

Legal Compliance75/100

The tender defines the procedure type and adheres to general procurement principles. Deadlines appear reasonable from today's date. However, the absence of explicit mandatory exclusion grounds in the provided description is a legal gap, and the CPV code is broad.

•Missing explicit mandatory exclusion grounds in the provided description
•Broad CPV code (Industrial machinery 42000000 instead of more specific lift services)
Clarity65/100

The service description and performance conditions are clear and well-detailed. However, the critical absence of explicit evaluation criteria makes it difficult for bidders to understand how their proposals will be judged, significantly impacting overall clarity.

•Missing explicit evaluation criteria
Completeness60/100

Basic information, financial details, and timeline are provided. However, only one of four tender documents is summarized, and crucial elements like explicit evaluation criteria and mandatory exclusion grounds are missing from the provided content.

•Only 1 of 4 tender documents summarized/provided content for analysis
•Missing explicit evaluation criteria
Fairness60/100

The tender uses an e-procurement portal and the requirements do not appear tailored. The estimated value is disclosed. However, the lack of explicit evaluation criteria severely compromises the transparency and objectivity of the procurement process, impacting fairness.

•Missing explicit evaluation criteria
Practicality85/100

Electronic submission is supported via a provided portal URL. Contract start date and duration are clearly specified. While financing details are limited to an estimated value, the process itself appears practical for bidders.

•No specific financing source beyond estimated value
Data Consistency90/100

Most key fields are populated, and dates are logical and consistent. There are no reported disputes or suspensions. Minor gaps include an empty 'Liable Person' field and 'N/A' for procedure codes.

•'Liable Person' field empty
•'N/A' for procedure codes
Sustainability40/100

The tender mentions a general 'commitment to sustainability' but lacks specific green, social, or innovation criteria or requirements. It is not indicated as EU funded.

•Lacks specific green procurement criteria
•Lacks specific social aspects

Strengths

Clear description of services and performance requirements
Use of an e-procurement portal for accessibility
Value, duration, and key timelines are specified
Requirements do not appear tailored to a specific company
Electronic submission supported

Concerns

Missing explicit evaluation criteria
Only one of four tender documents summarized/provided content for analysis
Absence of explicit mandatory exclusion grounds in the description
Lack of specific green, social, or innovation sustainability criteria
Broad CPV code

Recommendations

1. Publish clear and detailed evaluation criteria to ensure transparency and fairness for all bidders.
2. Ensure all tender documents are fully accessible and summarized for comprehensive understanding of the tender scope.
3. Explicitly state all mandatory exclusion and selection grounds in the tender documentation to ensure legal compliance.

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Tender Quality Score
69/ 100 · Good
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