United Kingdom24 days leftOpen

Home (Domiciliary) Care Service

Tender Overview

LOCATION

Outer London - West and North West, United Kingdom

VALUE

£192,000,000

DEADLINE

February 25, 2026 at 23:59

CATEGORY

Other

CPV CODE

85000000

REFERENCE

002241-2026

Project Timeline

Contact Information

View Original

Original Tender Description

The London Borough of Harrow has been unable to link the previous notices to this Tender Notice due to the Pipeline Notice referring to a Competitive Flexible Procedure. Since Market Engagement was carried the Council decided that an Open Procedure for an Open Framework was more suitable. Details of all transparency notices relating to this procurement are listed under "Justification for not publishing a market engagement notice" The London Borough of Harrow seeks to commission and procure home (domiciliary) care and support services, including short-term reablement care, for adults aged 18 and over with assessed and eligible needs, and home care and support for children and young adults with disabilities aged 0-18 living in Harrow. Home and reablement care relates to the provision of regulated care and support services in the community that enable adults and young people to remain living in their own home and meet their assessed social care needs and outcomes along with maintaining their autonomy, independence, skills and abilities, and personal identity.
⚠️

MANDATORY EXCLUSION GROUNDS

  • No specific mandatory exclusion grounds are detailed in the provided tender information.

ELIGIBILITY REQUIREMENTS

  • Be capable of providing regulated home (domiciliary) care and support services.
  • Be able to provide services for adults aged 18 and over with assessed and eligible needs.
  • Be able to provide services for children and young adults with disabilities aged 0-18.
  • Be able to deliver services to residents living in the London Borough of Harrow.
  • Be able to operate within an Open Framework.
🔧

TECHNICAL CAPABILITY REQUIREMENTS

  • Demonstrate capability to provide home (domiciliary) care and support services.
  • Demonstrate capability to provide short-term reablement care.
  • Demonstrate capability to meet assessed social care needs and outcomes for service users.
  • Demonstrate capability to maintain service users' autonomy, independence, skills and abilities, and personal identity.
  • Demonstrate capability to provide regulated care and support services in the community.
  • Possess the expertise to serve both adults (18+) and children/young adults with disabilities (0-18).
💰

FINANCIAL REQUIREMENTS

  • No specific financial requirements (e.g., minimum turnover, financial stability) are detailed in the provided tender information.
📋

SUBMISSION REQUIREMENTS

  • Submit a bid for an Open Procedure for an Open Framework.
  • Address the provision of home (domiciliary) care and support services.
  • Address the provision of short-term reablement care.
  • Address services for adults aged 18 and over.
  • Address services for children and young adults with disabilities aged 0-18.
  • Address services for residents living in Harrow.
  • Ensure submission by the deadline: 2026-02-25 23:59:59.

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PDF
Official PDF Version
PDF002241-2026_official.pdf
Summary:
The London Borough of Harrow is seeking providers for home (domiciliary) care and support services for adults and children with disabilities under an open framework, with an estimated total value of £160 million across multiple lots.

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65
Good

Tender Quality Score

This tender for domiciliary care services presents a clear scope and significant value but suffers from critical omissions regarding evaluation criteria, specific financial requirements, and the lack of e-submission, impacting its overall quality and fairness.

Score Breakdown

Legal Compliance75/100

The tender clearly defines the open procedure and assigns an appropriate CPV code. Deadlines appear reasonable for an open procedure of this scale. However, the absence of specific mandatory exclusion grounds and, more critically, detailed evaluation criteria in the provided information raises concerns about full compliance with transparency requirements.

No specific mandatory exclusion grounds detailed in the provided information.
No evaluation criteria specified.
Clarity60/100

The service description and eligibility/technical requirements are clear and unambiguous. However, the critical absence of specified evaluation criteria and detailed financial requirements significantly diminishes the overall clarity for potential bidders, making it difficult to formulate a compliant and competitive proposal.

No evaluation criteria specified.
No specific financial requirements detailed.
Completeness65/100

Basic information such as title, organization, value, duration, and CPV code is present. However, the tender is incomplete due to the lack of specific financial requirements, evaluation criteria, and the fact that only one document has a summary, marked as 'Required: No', suggesting incomplete documentation access or processing.

Missing specific financial requirements.
Missing evaluation criteria.
Fairness50/100

The tender's estimated value is disclosed, and the requirements, as stated, do not appear tailored. However, the complete absence of evaluation criteria is a major fairness concern, as bidders cannot understand how their proposals will be judged. Furthermore, the lack of e-submission creates an unnecessary barrier to equal access and participation.

No evaluation criteria specified, severely impacting transparency and objectivity.
No e-submission supported, hindering equal access and modern procurement practices.
Practicality65/100

The contract start date and duration are clearly specified, which is practical for planning. However, the absence of electronic submission is a significant practical drawback in modern procurement, potentially increasing administrative burden for bidders and the contracting authority.

No electronic submission supported.
Data Consistency85/100

Key dates are logical and consistent, and there are no reported disputes or suspensions. Most key fields are populated, though the 'Liable Person' field is empty. A slight discrepancy exists between the estimated value in EUR and the GBP value mentioned in the document summary, likely due to currency conversion.

Empty 'Liable Person' field.
Slight discrepancy between EUR and GBP estimated values.
Sustainability50/100

The tender explicitly includes 'Social Criteria' as a characteristic, which is a positive aspect for sustainability. However, there is no explicit mention of green procurement initiatives or a focus on innovation, limiting its broader sustainability impact.

No explicit focus on green procurement.
No explicit focus on innovation.

Strengths

Clear service description and target groups.
Estimated value and contract duration are well-defined.
Procedure type and CPV code are correctly assigned.
Includes 'Social Criteria' as a procurement characteristic.
No reported disputes or suspensions.

Concerns

Critical absence of evaluation criteria.
Lack of specific financial requirements.
No electronic submission supported.
Limited transparency regarding full tender documentation.
Absence of specific mandatory exclusion grounds in the provided text.

Recommendations

1. Immediately publish detailed evaluation criteria to ensure transparency and fairness.
2. Clarify and publish specific financial requirements for bidders.
3. Implement an e-submission platform to facilitate equal access and streamline the process.

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B
Tender Quality Score
65/ 100 · Good

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