IT Service Management tool (ITSM)

The tender presents a clear technical scope but suffers from significant deficiencies in legal compliance, clarity, and fairness due to missing critical information such as evaluation criteria and explicit eligibility requirements.

The tender lacks a specified reveal date, making it impossible to fully assess the reasonableness of the notice period. Crucially, mandatory exclusion grounds and eligibility requirements are not explicitly stated, which are fundamental for legal compliance. The 'Competitive flexible procedure' is mentioned but without further detail on its specific rules.

The description of the required ITSM platform, modules, and integrations is detailed and clear. However, the complete absence of specified evaluation criteria is a major flaw, preventing bidders from understanding how their proposals will be assessed and significantly reducing the overall clarity of the tender process.

While basic information like title, reference, organization, value, and duration are present, the tender is incomplete due to the absence of evaluation criteria, mandatory exclusion grounds, and eligibility requirements. The 'Liable Person' field is also not populated.

Document access is provided, and the value is disclosed. The time given for preparation (from today's date) is reasonable. However, the complete lack of evaluation criteria severely compromises the fairness and transparency of the procurement process, as bidders cannot understand the basis for award. The technical requirements, while specific, do not appear overtly tailored to a single company.

Electronic submission is supported via the Delta eSourcing platform, and a document URL is provided. However, the contract start date is listed as the same as the submission deadline, which is practically impossible and indicates an administrative error in the tender setup.

Most key fields are populated, and there are no disputes or suspensions. However, the contract start date being identical to the submission deadline is a significant logical inconsistency. The absence of a reveal date also contributes to data incompleteness.

The tender does not include any explicit criteria or mentions related to green procurement, social aspects, or innovation. It is also not indicated as being EU funded.