United Kingdom105 days leftOpen

IT Service Management tool (ITSM)

Tender Overview

LOCATION

United Kingdom, United Kingdom

VALUE

£720,000

DEADLINE

May 17, 2026 at 23:00

CATEGORY

Other

CPV CODE

48000000

REFERENCE

002393-2026

Project Timeline

Contact Information

View Original

Original Tender Description

Places for People (PfP) seeks to acquire and implement an industry-leading IT Service Management (ITSM) platform that meets both current and future business requirements. PfP currently operates an in-house service management platform, LogIT, which is no longer capable of supporting growing business needs. The existing system lacks essential capabilities, including automation, integration, service catalogue visibility, configuration management, analytics, and knowledge management. Integration with existing tools and platforms including but not limited to Intune, Entra ID, Active Directory, Observability (LogicMonitor) and compatibility with a market leading ITAM solution. Implementation of modules: Incident, Change and Release Management, Problem, Configuration Management Database (CMDB), Known Error Database (KEDB), Service Catalogue, Knowledge Management. Interrogation of system configuration. Interrogation of professional training for three (3) IT Ops colleagues to maintain and operate chosen solution. Salesforce LogIT, Change IT decommission   Security Operations Centre (SOC) Integration To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1005774193
⚠️

MANDATORY EXCLUSION GROUNDS

  • No specific mandatory exclusion grounds were provided in the tender information.

ELIGIBILITY REQUIREMENTS

  • No specific eligibility requirements were provided in the tender information beyond the ability to deliver the requested ITSM platform and services.
🔧

TECHNICAL CAPABILITY REQUIREMENTS

  • Provide an industry-leading IT Service Management (ITSM) platform.
  • The ITSM platform must meet both current and future business requirements of Places for People (PfP).
  • The ITSM platform must possess essential capabilities including automation.
  • The ITSM platform must possess essential capabilities including integration.
  • The ITSM platform must possess essential capabilities including service catalogue visibility.
  • The ITSM platform must possess essential capabilities including configuration management.
  • The ITSM platform must possess essential capabilities including analytics.
  • The ITSM platform must possess essential capabilities including knowledge management.
  • The ITSM platform must integrate with Intune.
  • The ITSM platform must integrate with Entra ID.
  • The ITSM platform must integrate with Active Directory.
  • The ITSM platform must integrate with Observability (LogicMonitor).
  • The ITSM platform must be compatible with a market-leading ITAM solution.
  • The ITSM platform must include an Incident Management module.
  • The ITSM platform must include a Change Management module.
  • The ITSM platform must include a Release Management module.
  • The ITSM platform must include a Problem Management module.
  • The ITSM platform must include a Configuration Management Database (CMDB) module.
  • The ITSM platform must include a Known Error Database (KEDB) module.
  • The ITSM platform must include a Service Catalogue module.
  • The ITSM platform must include a Knowledge Management module.
  • The solution must allow for the interrogation of system configuration.
  • The solution must include professional training for three (3) IT Ops colleagues to maintain and operate the chosen solution.
  • The solution must support the decommissioning of Salesforce LogIT.
  • The solution must support the decommissioning of Change IT.
  • The ITSM platform must integrate with a Security Operations Centre (SOC).
💰

FINANCIAL REQUIREMENTS

  • The proposed solution should align with an estimated contract value of 720,000 EUR over an initial three-year term.
📋

SUBMISSION REQUIREMENTS

  • Bids must be submitted by the deadline of 2026-05-17 23:00:00.
  • Bidders must participate in an Open procurement process.
  • The bid must propose an IT Service Management (ITSM) platform and associated implementation services.

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PDF
Official PDF Version
PDF002393-2026_official.pdf
Summary:
This tender notice from Places For People Group seeks an industry-leading IT Service Management (ITSM) platform to replace an outdated system, requiring capabilities like automation, integration, and various management modules, with an estimated value of £600,000 over an initial three-year term.

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42
Fair

Tender Quality Score

This tender for an ITSM platform provides clear technical requirements but suffers from significant deficiencies in legal compliance, completeness, and fairness due to missing mandatory criteria, evaluation details, and practical issues like the lack of e-submission.

Score Breakdown

Legal Compliance40/100

The tender lacks crucial legal elements, including mandatory exclusion grounds, eligibility requirements, and evaluation criteria. The missing reveal date makes it impossible to verify the minimum publication period, and the 'Official PDF Version' being 'Required: No' is unusual. These are fundamental gaps in legal compliance.

Missing mandatory exclusion grounds
Missing eligibility requirements
Clarity55/100

While the technical requirements for the ITSM platform are detailed and clear, the complete absence of evaluation criteria is a major clarity issue. Bidders cannot fully understand how their proposals will be assessed, which creates ambiguity.

No evaluation criteria specified
Completeness50/100

Basic information like title, reference, organization, value, and duration are present. However, the tender is incomplete regarding mandatory legal criteria (exclusion, eligibility) and the critical evaluation criteria. The inconsistency in contract value/currency between the main information and the document summary also indicates incompleteness.

Missing mandatory exclusion grounds
Missing eligibility requirements
Fairness45/100

The long submission period is positive for fairness. However, the absence of evaluation criteria severely impacts transparency and objectivity, making it difficult for bidders to compete fairly. The lack of e-submission also limits equal access for potential suppliers.

No evaluation criteria specified
No e-submission supported
Practicality35/100

The tender lacks support for electronic submission, which is a significant practical drawback in modern procurement. Furthermore, the contract start date being identical to the submission deadline is illogical and highly impractical, indicating a procedural error.

No e-submission supported
Contract start date is identical to submission deadline
Data Consistency30/100

There are notable inconsistencies, including the contract value being stated as 720,000 EUR in the basic info but £600,000 in the document summary. The contract start date being the same as the submission deadline is also a major logical inconsistency. Some fields like 'Liable Person' and procedure codes are also missing.

Inconsistency in contract value/currency between main info and document summary
Contract start date is identical to submission deadline (illogical)
Sustainability20/100

The tender does not include any specific requirements or considerations related to green procurement, social aspects, or innovation, nor is it EU-funded, indicating a complete lack of focus on sustainability.

Not green procurement
No social criteria

Strengths

Clear and detailed technical requirements for the ITSM platform.
Ample time provided for bid preparation (nearly 4 months).
Estimated value and contract duration are clearly specified.
Specific CPV code and NUTS code provided.
Description clearly outlines the problem and desired solution.

Concerns

Absence of mandatory exclusion grounds, eligibility requirements, and evaluation criteria.
Lack of electronic submission (e-submission) capability.
Inconsistency in contract value/currency between main info and document summary.
Illogical contract start date, identical to the submission deadline.
Missing reveal date, making it impossible to verify initial legal compliance for publication period.

Recommendations

1. Immediately publish comprehensive mandatory exclusion grounds, eligibility requirements, and detailed evaluation criteria.
2. Clarify and correct the contract start date and resolve the value/currency inconsistency in the tender documents.
3. Implement e-submission for improved accessibility and efficiency.

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Tender Quality Score
42/ 100 · Fair

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