United Kingdom2 days leftOpen

Air Conditioning System Servicing & Maintenance Contract at Worcester City Council Properties

Tender Overview

ORGANIZATION

Worcester City Council

LOCATION

Herefordshire, Worcestershire and Warwickshire, United Kingdom

VALUE

£66,000

DEADLINE

February 04, 2026 at 12:00

CATEGORY

Other

CPV CODE

42000000

REFERENCE

000992-2026

Project Timeline

Contact Information

View Original

Original Tender Description

Worcester City Council is seeking a qualified and experienced contractor to deliver a comprehensive servicing and maintenance programme for air conditioning systems across a range of council-owned properties. This contract covers both planned preventative maintenance and reactive repairs, ensuring systems remain safe, efficient, and compliant with statutory requirements, including F-Gas regulations. The successful bidder will be responsible for: Routine servicing: Two visits per year (main and interim) to inspect, clean, and maintain air conditioning units, following British and EU standards. Emergency call-out service: 24/7, 365-day coverage with a 4-hour response time for urgent repairs. Compliance and reporting: Detailed inspection reports, adherence to health and safety legislation, and maintaining accurate service records. Sites included: A variety of council properties, such as offices, community centres, museums, and depots, some of which are listed or historic buildings. The contract will run from 1 April 2026 to 31 March 2028, with options to extend for up to three additional years. Bidders must demonstrate technical competence, experience in similar contracts, and commitment to sustainability and high-quality service delivery. This is a fantastic opportunity to work in partnership with Worcester City Council’s Property Services team, supporting the upkeep of a diverse and historic estate while delivering excellent public services. Please see separate documents for more information. The Council is using the e-procurement portal known as the Proactis Pro-Contract portal https://procontract.due-north.com to conduct this procurement exercise. To gain access to the procurement documents, bidders will need to register their company details at the above website. Once registered, bidders will be emailed a log-in and password, allowing them to gain access to the procurement documents. Bidders will need to search for the invitation under Worcester City Council and then electronically submit an expression of interest and follow the online instructions to view the procurement documents.
⚠️

MANDATORY EXCLUSION GROUNDS

  • No mandatory exclusion grounds are specified in the provided text.

ELIGIBILITY REQUIREMENTS

  • Be a qualified and experienced contractor.
  • Register company details on the Proactis Pro-Contract portal (https://procontract.due-north.com).
  • Obtain a log-in and password after successful registration.
  • Search for the invitation under 'Worcester City Council' on the portal.
  • Electronically submit an expression of interest.
  • Follow online instructions to view the procurement documents.
🔧

TECHNICAL CAPABILITY REQUIREMENTS

  • Deliver a comprehensive servicing and maintenance programme for air conditioning systems.
  • Perform routine servicing with two visits per year (main and interim).
  • Inspect, clean, and maintain air conditioning units.
  • Follow British and EU standards for servicing.
  • Provide an emergency call-out service: 24/7, 365-day coverage.
  • Achieve a 4-hour response time for urgent repairs.
  • Ensure systems remain safe, efficient, and compliant with statutory requirements, including F-Gas regulations.
  • Provide detailed inspection reports.
  • Adhere to health and safety legislation.
  • Maintain accurate service records.
  • Demonstrate technical competence.
  • Demonstrate experience in similar contracts.
  • Demonstrate commitment to sustainability.
  • Demonstrate commitment to high-quality service delivery.
  • Be capable of working across a variety of council properties, including offices, community centres, museums, and depots.
  • Be capable of working on listed or historic buildings.
💰

FINANCIAL REQUIREMENTS

  • No specific financial requirements are specified in the provided text.
📋

SUBMISSION REQUIREMENTS

  • Submit bids electronically via the Proactis Pro-Contract portal (https://procontract.due-north.com).
  • Register company details on the portal to gain access to procurement documents.
  • Search for the invitation under 'Worcester City Council'.
  • Electronically submit an expression of interest.
  • Follow online instructions for viewing procurement documents and for bid submission.
  • Submission deadline: 2026-02-04 12:00:00.

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PDF
Official PDF Version
PDF000992-2026_official.pdf
Summary:
Worcester City Council seeks a qualified contractor for comprehensive air conditioning system servicing and maintenance across its properties, requiring technical competence, experience, and adherence to standards, with full tender documents available via the Proactis Pro-Contract portal.

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75
Good

Tender Quality Score

This tender provides a clear description of required services and utilizes an effective e-procurement portal. However, the provided documentation is incomplete, notably lacking explicit evaluation criteria and mandatory exclusion grounds, which impacts transparency and fairness.

Score Breakdown

Legal Compliance75/100

The tender clearly defines the procedure type and provides reasonable submission timelines. CPV codes are broadly appropriate. However, the absence of specified mandatory exclusion grounds and evaluation criteria in the provided text represents a notable gap in legal compliance regarding transparency and disclosure.

Missing mandatory exclusion grounds in the provided text
No evaluation criteria specified in the provided text
Clarity80/100

The service description, technical requirements, and performance conditions are clearly articulated and unambiguous. Instructions for accessing documents and submitting bids via the e-procurement portal are also very clear. The primary concern is the complete absence of evaluation criteria, which leaves bidders without understanding how their proposals will be assessed.

No evaluation criteria specified
Completeness70/100

Basic information such as title, organization, reference, value, duration, and key timelines are present. However, the provided text explicitly states 'Please see separate documents for more information,' and the AI-extracted requirements highlight missing mandatory exclusion grounds and financial requirements. The absence of evaluation criteria and a liable person also contributes to incompleteness.

Missing evaluation criteria
Missing mandatory exclusion grounds in the provided text
Fairness85/100

The tender promotes fairness through a disclosed estimated value, open competition, and the use of an e-procurement portal for equal access. Requirements appear generic and not tailored. However, the complete lack of specified evaluation criteria significantly undermines transparency and could lead to perceptions of unfairness, as bidders cannot objectively prepare their proposals.

No evaluation criteria specified, impacting transparency
Practicality65/100

Electronic submission is fully supported via a specified portal with a clear URL and instructions. The contract start date and duration are well-defined. The main drawback is the lack of detailed financing information beyond the estimated value, which could be more comprehensive for practical planning.

Lack of detailed financing information beyond estimated value
Data Consistency90/100

Key dates (submission, contract start) are logical and consistent. The estimated value and duration are clearly stated. There are no reported disputes or suspensions. Minor inconsistencies arise from missing fields rather than conflicting data.

Liable person field is empty
Sustainability50/100

The tender explicitly requires bidders to demonstrate a 'commitment to sustainability,' which is a positive inclusion for green procurement. However, there is no mention of specific social aspects or innovation focus, limiting its overall sustainability scope.

No explicit social criteria mentioned
No innovation focus mentioned

Strengths

Clear and detailed service description and technical requirements
Effective use of e-procurement portal with clear access instructions
Specific performance requirements, including 24/7 emergency response
Explicit requirement for bidder commitment to sustainability
Value, duration, and key timelines are well-defined

Concerns

Absence of evaluation criteria in the provided text, severely impacting transparency
Missing mandatory exclusion grounds in the provided text
Lack of specific financial requirements detailed in the provided text
Reliance on external portal for 'full tender documents' makes the provided information incomplete for a standalone assessment
No explicit social or innovation criteria

Recommendations

1. Ensure all mandatory legal requirements, including exclusion grounds and full evaluation criteria, are clearly stated in the primary tender notice or easily accessible from the outset.
2. Provide more detailed financial requirements or expectations within the tender description to aid bidder preparation.
3. Consider incorporating specific social value clauses or innovation incentives to enhance the tender's overall sustainability profile.

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B
Tender Quality Score
75/ 100 · Good

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