Tenders

Future Debt Solution

Open

Deadline

293 days left

January 14, 2027

Contract Details

Original Tender Description

The Department for Work and Pensions (DWP) ("the Authority") has an obligation to protect public funds and to ensure wherever possible, overpayment and penalty debt is recovered subject to legislative limitations and safeguards. It is Government policy to recover all debt where it is reasonable and cost effective to do so without causing undue financial hardship to debtors. The DWP is undertaking a competitive flexible procedure to appoint a supplier to provide a commercial off the shelf (COTS) software as a service (SaaS) debt management system to meet DWP requirements and manage the recovery of debt and other monies owed to the Government, allowing the DWP to recover over £2billion of debt annually. The contract will include the design, configuration, testing, support to migration from the existing platform and post go live support. The duration of the contract will be up to 8 years (Initial Term) with the option to extend the Initial Term by one or more extension periods provided that the aggregate of any such extensions is no greater than 36 months. The estimated value of the contract over the Initial Term of the contract (8 years) is up to £47,000,000.00 (excluding VAT). This figure has been calculated from past and forecasted spend and shall not be taken by Suppliers as a commitment or a forecast of likely revenue. The estimated total contract value (inclusive of any options) is up to £79,800,000.00 million (excluding VAT). This value has been calculated based on indicative volumes provided within the specification and any future initiatives and optional services. The total published contract value as published in this Tender Notice (UK4) is an indication to the market of the maximum amount which could be spent through this contract and shall not be taken by Suppliers as a commitment or a forecast of likely revenue. The supplier will support the implementation of the SaaS system and provide support for any future upgrades and modifications in-life. The scope of the SaaS includes: • Software as a Service (SaaS) debt management solution to meet DWP functional and non-functional requirements • User friendly modern debt collection and management capabilities • Flexible and business user configurable • Hosted in the UK with 99.9% availability • Scalable to meet projected growth in accounts and users • Innovative future roadmap • Implementation of a SaaS debt management solution • Design and configuration • Integration to DWP architecture • Migration of data from current solution • Testing and assurance • Training and knowledge transfer • Supplier project management • BAU support for a SaaS debt management solution • Service desk • System maintenance • Performance monitoring • Change management support The geographical scope of the Future Debt Solution will be for Great Britain and Northern Ireland.

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Requirements & Qualifications

32 requirements across 5 categories

Submission (2)

Mandatory (1)

Compliance (2)

Technical (25)

Financial (2)

SUBMISSION REQUIREMENTS2

--Submission must be made by the deadline: 2027-01-14 00:00:00.

--Participation is via a competitive flexible procedure.

MANDATORY EXCLUSION GROUNDS1

--No explicit mandatory exclusion grounds are mentioned in the tender notice.

ELIGIBILITY REQUIREMENTS2

--Must be able to provide a commercial off the shelf (COTS) software as a service (SaaS) debt management system.

--Must be able to operate within a competitive flexible procedure.

TECHNICAL CAPABILITY REQUIREMENTS25

--Must provide a SaaS debt management solution that meets DWP functional and non-functional requirements.

--The solution must be a Commercial Off The Shelf (COTS) product.

--The solution must offer user-friendly modern debt collection and management capabilities.

--The solution must be flexible and configurable by business users.

--The solution must be hosted in the UK.

--The solution must guarantee 99.9% availability.

--The solution must be scalable to meet projected growth in accounts and users.

--The supplier must demonstrate an innovative future roadmap for the solution.

--The supplier must support the implementation of the SaaS system.

--The supplier must provide design and configuration services for the system.

--The supplier must ensure integration to DWP architecture.

--The supplier must support migration of data from the current solution.

--The supplier must conduct testing and assurance.

--The supplier must provide training and knowledge transfer.

--The supplier must provide project management.

--The supplier must provide Business As Usual (BAU) support for the SaaS debt management solution.

--The supplier must provide a service desk.

--The supplier must provide system maintenance.

--The supplier must provide performance monitoring.

--The supplier must provide change management support.

--The solution and services must cover the geographical scope of Great Britain and Northern Ireland.

--The supplier must support future upgrades and modifications in-life.

--The solution must enable the DWP to recover over £2 billion of debt annually.

--The solution must support the recovery of overpayment and penalty debt subject to legislative limitations and safeguards.

--The solution must support the recovery of debt where it is reasonable and cost effective to do so without causing undue financial hardship to debtors.

FINANCIAL REQUIREMENTS2

--Must be capable of undertaking a contract with an estimated value up to £47,000,000.00 (excluding VAT) over an initial 8-year term.

--Must be capable of undertaking a contract with an estimated total value up to £79,800,000.00 (excluding VAT) inclusive of any options (up to 11 years).

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Documents

1 documents available with AI summaries

Official PDF VersionPDF

000698-2026_official.pdf

The DWP seeks a supplier for a COTS SaaS debt management system, valued up to £79.8M over 8-11 years, to recover over £2 billion annually, including implementation, integration, data migration, and ongoing support hosted in the UK.

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Good

Tender Quality Score

This tender notice outlines a significant IT procurement for a debt management system but is critically incomplete due to the absence of all tender documents and a major discrepancy in the estimated contract value. While the project's objective and scope are clear, the lack of essential information makes it impossible for potential suppliers to prepare a meaningful response.

Score Breakdown

Legal Compliance100/100

The tender uses a 'Restricted' and 'Competitive flexible procedure,' which are valid. However, the absence of explicit mandatory exclusion grounds, the complete lack of tender documents, and missing evaluation criteria represent significant legal compliance deficiencies for a procurement of this scale and complexity.

•No explicit mandatory exclusion grounds mentioned in the tender notice.

•Complete absence of tender documents (0 total documents).

Clarity40/100

The project description and the high-level requirements are generally clear regarding the need for a COTS SaaS debt management system. However, the overall clarity is severely undermined by a critical discrepancy and currency mismatch in the estimated contract values, and the absence of any detailed tender documents.

•Significant discrepancy and currency mismatch in estimated contract values (EUR vs. GBP, and different GBP figures).

•Overall clarity is compromised by the absence of detailed tender documents.

Completeness83/100

This tender is critically incomplete. The notice provides only basic information and a list of high-level requirements, but all essential tender documents, including detailed specifications, terms and conditions, and instructions for bidders, are entirely missing. This renders the tender unworkable for potential suppliers.

•Complete absence of all tender documents (0 total documents).

•Missing detailed functional and non-functional requirements.

Fairness60/100

The requirement for a COTS SaaS solution and UK hosting are generally acceptable. However, the highly specific requirement for the solution to 'enable the DWP to recover over £2 billion of debt annually' could potentially be seen as tailoring, favoring suppliers with existing, proven large-scale government debt recovery solutions. The absence of evaluation criteria also prevents an assessment of fairness in the selection process.

•Potential for tailoring due to the highly specific £2 billion annual debt recovery target without further context on assessment methodology.

•Inability to assess fairness of evaluation criteria due to their absence.

Practicality40/100

From a practical standpoint, this tender is unfeasible for suppliers. Without any attached documents, detailed specifications, or evaluation criteria, it is impossible for interested parties to understand the full scope, prepare a compliant and competitive bid, or accurately assess the financial implications. The financial value discrepancy further complicates practical planning.

•Impractical for bidders to prepare a meaningful response without full tender documents.

•Significant financial value discrepancy creates practical challenges for financial planning.

Data Consistency100/100

There is a critical inconsistency in the estimated contract value. The 'Estimated Value' at the top is 95,760,000.00 EUR, while the description states an 'Initial Term' value of £47,000,000.00 and a 'total contract value (inclusive of any options)' of £79,800,000.00. This discrepancy in figures and currency is a major data consistency issue.

•Significant discrepancy and currency mismatch in estimated contract values (EUR vs. GBP, and different GBP figures).

Sustainability25/100

The tender highlights an 'Innovation Focus,' which is positive. However, the automated check results indicate a lack of explicit green procurement or social criteria, representing a missed opportunity for a contract of this magnitude to contribute to broader sustainability goals.

•Lack of explicit green procurement criteria.

•Lack of explicit social criteria.

Strengths

Clear objective for a COTS SaaS debt management system.

Emphasis on innovation and future roadmap.

Long contract duration (up to 11 years) offers stability.

Comprehensive list of required services (design, migration, support, etc.).

High availability (99.9%) and scalability requirements.

Concerns

Complete absence of all tender documents, making participation impossible.

Critical discrepancy and currency mismatch in estimated contract values.

Missing explicit mandatory exclusion grounds and evaluation criteria.

Potential for tailoring due to the highly specific £2 billion annual recovery target.

Lack of explicit green and social procurement criteria.

Recommendations

1. Immediately publish all comprehensive tender documents, including detailed specifications, evaluation criteria, and terms and conditions.

2. Clarify and reconcile the estimated contract value, ensuring consistency in currency and figures.

3. Incorporate explicit mandatory exclusion grounds and consider including green and social procurement criteria.

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