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United Kingdom346 days leftOpen

Future Debt Solution

Tender Overview

LOCATION

United Kingdom, United Kingdom

VALUE

£95,760,000

DEADLINE

January 14, 2027 at 00:00

CATEGORY

Other

CPV CODE

48100000

REFERENCE

000698-2026

Project Timeline

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Contact Information

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View Original

Original Tender Description

The Department for Work and Pensions (DWP) ("the Authority") has an obligation to protect public funds and to ensure wherever possible, overpayment and penalty debt is recovered subject to legislative limitations and safeguards. It is Government policy to recover all debt where it is reasonable and cost effective to do so without causing undue financial hardship to debtors. The DWP is undertaking a competitive flexible procedure to appoint a supplier to provide a commercial off the shelf (COTS) software as a service (SaaS) debt management system to meet DWP requirements and manage the recovery of debt and other monies owed to the Government, allowing the DWP to recover over £2billion of debt annually. The contract will include the design, configuration, testing, support to migration from the existing platform and post go live support. The duration of the contract will be up to 8 years (Initial Term) with the option to extend the Initial Term by one or more extension periods provided that the aggregate of any such extensions is no greater than 36 months. The estimated value of the contract over the Initial Term of the contract (8 years) is up to £47,000,000.00 (excluding VAT). This figure has been calculated from past and forecasted spend and shall not be taken by Suppliers as a commitment or a forecast of likely revenue. The estimated total contract value (inclusive of any options) is up to £79,800,000.00 million (excluding VAT). This value has been calculated based on indicative volumes provided within the specification and any future initiatives and optional services. The total published contract value as published in this Tender Notice (UK4) is an indication to the market of the maximum amount which could be spent through this contract and shall not be taken by Suppliers as a commitment or a forecast of likely revenue. The supplier will support the implementation of the SaaS system and provide support for any future upgrades and modifications in-life. The scope of the SaaS includes: • Software as a Service (SaaS) debt management solution to meet DWP functional and non-functional requirements • User friendly modern debt collection and management capabilities • Flexible and business user configurable • Hosted in the UK with 99.9% availability • Scalable to meet projected growth in accounts and users • Innovative future roadmap • Implementation of a SaaS debt management solution • Design and configuration • Integration to DWP architecture • Migration of data from current solution • Testing and assurance • Training and knowledge transfer • Supplier project management • BAU support for a SaaS debt management solution • Service desk • System maintenance • Performance monitoring • Change management support The geographical scope of the Future Debt Solution will be for Great Britain and Northern Ireland.
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MANDATORY EXCLUSION GROUNDS

  • No explicit mandatory exclusion grounds are mentioned in the tender notice.
✓

ELIGIBILITY REQUIREMENTS

  • Must be able to provide a commercial off the shelf (COTS) software as a service (SaaS) debt management system.
  • Must be able to operate within a competitive flexible procedure.
🔧

TECHNICAL CAPABILITY REQUIREMENTS

  • Must provide a SaaS debt management solution that meets DWP functional and non-functional requirements.
  • The solution must be a Commercial Off The Shelf (COTS) product.
  • The solution must offer user-friendly modern debt collection and management capabilities.
  • The solution must be flexible and configurable by business users.
  • The solution must be hosted in the UK.
  • The solution must guarantee 99.9% availability.
  • The solution must be scalable to meet projected growth in accounts and users.
  • The supplier must demonstrate an innovative future roadmap for the solution.
  • The supplier must support the implementation of the SaaS system.
  • The supplier must provide design and configuration services for the system.
  • The supplier must ensure integration to DWP architecture.
  • The supplier must support migration of data from the current solution.
  • The supplier must conduct testing and assurance.
  • The supplier must provide training and knowledge transfer.
  • The supplier must provide project management.
  • The supplier must provide Business As Usual (BAU) support for the SaaS debt management solution.
  • The supplier must provide a service desk.
  • The supplier must provide system maintenance.
  • The supplier must provide performance monitoring.
  • The supplier must provide change management support.
  • The solution and services must cover the geographical scope of Great Britain and Northern Ireland.
  • The supplier must support future upgrades and modifications in-life.
  • The solution must enable the DWP to recover over £2 billion of debt annually.
  • The solution must support the recovery of overpayment and penalty debt subject to legislative limitations and safeguards.
  • The solution must support the recovery of debt where it is reasonable and cost effective to do so without causing undue financial hardship to debtors.
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FINANCIAL REQUIREMENTS

  • Must be capable of undertaking a contract with an estimated value up to £47,000,000.00 (excluding VAT) over an initial 8-year term.
  • Must be capable of undertaking a contract with an estimated total value up to £79,800,000.00 (excluding VAT) inclusive of any options (up to 11 years).
📋

SUBMISSION REQUIREMENTS

  • Submission must be made by the deadline: 2027-01-14 00:00:00.
  • Participation is via a competitive flexible procedure.

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PDF
Official PDF Version
PDF000698-2026_official.pdf
Summary:
The DWP seeks a supplier for a COTS SaaS debt management system, valued up to £79.8M over 8-11 years, to recover over £2 billion annually, including implementation, integration, data migration, and ongoing support hosted in the UK.

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67
Good

Tender Quality Score

This tender for a Future Debt Solution demonstrates good clarity in its technical requirements and a reasonable timeline, but is significantly hampered by the critical absence of evaluation criteria and a lack of e-submission capabilities.

Score Breakdown

Legal Compliance75/100

The tender defines a 'Competitive flexible procedure' which is appropriate for complex IT, and the CPV code is relevant. The submission deadline is very reasonable. However, the 'Code: N/A' for procedure types and the AI flag regarding missing explicit mandatory exclusion grounds in the provided summary are minor concerns.

•Missing explicit mandatory exclusion grounds in the provided summary
•Procedure type codes are 'N/A'
Clarity65/100

The description of the required SaaS debt management system and the AI-extracted technical requirements are very clear and detailed. However, the critical absence of explicit evaluation criteria is a major flaw, significantly impacting how bidders can understand the assessment process.

•Missing evaluation criteria
Completeness70/100

Basic information, deadlines, value, and duration are well-specified. The requirements are detailed. However, the critical absence of evaluation criteria is a significant gap in completeness. Only one of four tender documents was provided for analysis, which might indicate further missing details.

•Missing evaluation criteria
•Only 1 of 4 tender documents provided for analysis (potential for missing details)
Fairness60/100

The tender benefits from a long submission deadline, disclosed value, and the requirement for a COTS solution, which generally promotes fairness. However, the critical absence of evaluation criteria severely compromises transparency and fairness. The lack of e-submission also creates barriers to equal access.

•Missing evaluation criteria
•No electronic submission (e-submission)
Practicality65/100

The contract start date and duration are clearly specified. However, the lack of electronic submission is a significant practical drawback in modern procurement. The document URL is not explicitly provided, and the financial value inconsistency could lead to practical confusion.

•No electronic submission (e-submission)
•Document URL not explicitly provided
Data Consistency70/100

Most key fields are populated, and dates are logical. However, there is a significant inconsistency in the estimated contract value, with different figures provided in EUR and GBP, along with a textual typo ('million million'). The 'Liable Person' is also missing.

•Inconsistency in estimated contract value (EUR vs GBP and typo)
•Missing 'Liable Person'
Sustainability50/100

The tender explicitly includes an 'Innovation Focus' and requires an 'innovative future roadmap', which is a positive aspect. However, it completely lacks any explicit green procurement or social criteria, which are increasingly standard in public sector tenders.

•No green procurement criteria
•No social criteria

Strengths

Clear and detailed description of the required SaaS debt management system.
Comprehensive AI-extracted technical and financial requirements.
Long and reasonable submission deadline (almost a year).
Explicit focus on innovation.
Value disclosed and not classified.

Concerns

Critical absence of explicit evaluation criteria.
Lack of electronic submission (e-submission).
Inconsistency in estimated contract value (EUR vs GBP and typo).
Absence of explicit mandatory exclusion grounds in the provided summary.
No green or social procurement criteria included.

Recommendations

1. Immediately publish clear and objective evaluation criteria to ensure transparency and fairness.
2. Implement an electronic submission platform to facilitate equal access and streamline the process.
3. Clarify and reconcile the estimated contract values, ensuring consistency across all tender documents.

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Tender Quality Score
67/ 100 · Good
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